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Ozzie Pozzie Backpackers 

From $25 per night
Reviews
2 Reviews, Ratings
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Traveller Reviews of Ozzie Pozzie Backpackers 

Overall Rating
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Worth a look

19 Jan 10
Friendly atmosphere

Posted by Sasha from Newbury

I booked in at Ozzie Pozzie for one night, but ended up staying three. It's one of the cleanest hostels I've stayed at, and the facilities are great. There's free internet, free pool table and free air hockey, a good sized TV lounge with cable TV on a wide screen and a swimming pool. Everyone gets together in the courtyard in the evenings, which is great for a solo traveller like myself - it made meeting people so much easier. I will definitely stop back here on my way back down the coast.

Hotel Cleanliness
Hotel Facilities
Location
Quality of Service
Room
Value for Money
Date of Stay: 16 Jan 2010
Purpose of Trip: Pleasure
Travelling with: Solo
Likes: Friendly staff, Clean
Recommended: Yes
1 of 1 found this review helpful. Did you?
10 Jan 10
Disappointed Travelers

Posted by Og from Byron Bay

Administration were rude and uninformative. As a traveller, it is easy for plans to change. Ozzie Pozzie is very inflexible, and does not have a percentage charge rate for not staying. Instead, we were hit with a $111 fine for cancelling a booking for 1 night.
We booked less than 24 hours before we were due to stay so there rule of "24 hour cancellation" could not even apply to us, and even though we asked specifically if it was okay if we could cancel if we needed to (we were assured), we were not informed about the massive fee. If we had known, we would not have stayed as like many travellers we do not have that kind of money to fork out.
Make sure you get them to spell out the terms and conditions because they catch you out. They said they were turning people away for the beds we booked, yet they still charged us.
My advice though is keep driving.

Hotel Cleanliness
Hotel Facilities
Location
Quality of Service
Room
Value for Money
Purpose of Trip: Pleasure
Travelling with: Friends
Recommended: No
0 of 4 found this review helpful. Did you?

Response from Ozzie Pozzie Backpackers

At Ozzie Pozzie we have a standard 24hour cancellation policy. This was outlined on the phone when the booking was made. The customer was informed that if they wanted to cancel they could do so that evening, but if they cancelled after that they would be charged as they were due to arrive the next day. They cancelled on the day they were due to arrive, and were therefore charged for the first night for the room they booked which was for 3 people in a triple room at $37 each, totaling $111. This was not a fine for cancelling. Whilst the room was booked, we were unable to sell it. The customer didnt come to the hostel; therefore the ratings given are not a true representation. Ozzie Pozzie maintains a high standard of cleanliness. We have a wide range of facilities, including a swimming pool, a brand new TV lounge with widescreen cable TV and a new games room with free air hockey and a free pool table. We also offer our guests free breakfast, free tea and coffee, free internet, free boogie boards and cheap use of bikes ($5 per day) and surfboards ($20 per day).

These reviews are the subjective opinion of a totaltravel.com member and not of totaltravel.com

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