Firstly, make sure you are staying where you think you are staying, not at another location. This happened to me. I had 3 children with me at the time. We checked in and were then given directions to another site. This was nowhere near where I wanted to be. It was substandard accommodation, with someone's underwear still hanging in the cupboard. Not appropriate for a family. After a long discussion with the main reception, we were moved back to the original accommodation.
We were put in a room (very acceptable, which is what I paid for) at the front of the complex on the main road, with the spotlights on our room all night. Considering the kids were in Newcastle to dance at a major school production the kids did not get a lot of sleep, nor did I.
I would not stay there again and I would not recommend this property to any of my family & friends. I found the main gentleman in charge of this property to be rude and unhelpful.
45 of 47 found this review helpful.
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